1. What is Urban Class?

Urban Class is a premium brand based in Pakistan offering a wide range of products including fragrances, jewelry, watches, and accessories. We are dedicated to providing high-quality products that enhance your lifestyle.

2. How can I contact customer support?

You can reach our customer support team via email at [Customer Service Email] or visit our contact page for further assistance.

3. How do I place an order?

To place an order, browse our website, select the items you wish to purchase, and add them to your cart. Proceed to checkout and follow the instructions to complete your purchase. You will receive an order confirmation email once your order is placed.

4. What payment methods do you accept?

We accept a variety of payment methods including credit/debit cards, PayPal, and other secure payment options. All transactions are processed securely.

5. What shipping options are available?

We offer several shipping options, including Standard Shipping, Express Shipping, and Overnight Shipping. Shipping costs and delivery times vary based on the method selected and the destination.

6. How can I track my order?

Once your order has been shipped, you will receive an email with a tracking number. You can use this tracking number to monitor the status of your shipment on our tracking page or the carrier's website.

7. What is your return policy?

We accept returns within 30 days of receipt. Items must be unused, in their original packaging, and accompanied by the receipt or proof of purchase. Please contact our customer service team to initiate a return.

8. Can I exchange an item?

Yes, exchanges are available. Please contact our customer service team to arrange an exchange. The item must be returned in its original condition and packaging.

9. How do I create an account?

To create an account, click on the Sign Up or Register button on our website and fill in the required information. Once registered, you can manage your orders, track shipments, and save your details for future purchases.

10. How can I update my account information?

You can update your account information by logging into your account and accessing the Account Settings section. From there, you can edit your personal details, address, and other relevant information.